At Ekklesia Books, your satisfaction with our products is our top priority. We want to ensure that you have a positive shopping experience with us. If you are not completely satisfied with your purchase, please review our Refund and Return Policy to understand your options:
1 Returns and Exchanges
We are delighted to assist with returns and exchanges within 30 days of your purchase date if you receive a damaged, defective, or inaccurately described product. To qualify for a return or exchange, the item must remain unused, in its original packaging, and in the same condition as upon receipt. To start a return or exchange, please get in touch with our dedicated customer support team at [Your Contact Information].
2 Refunds
Refunds for eligible returns will be credited back to the original payment method used during purchase. Kindly allow up to [Number of Days] for the refund to be processed. The duration for refund processing might vary based on your payment provider.
3 Return Shipping
For items returned due to defects or errors on our part, we will cover the return shipping costs. However, if you’ve had a change of heart regarding a product, you will be responsible for the return shipping expenses.
4 Refund Exceptions
Please take note that specific items may not qualify for returns or refunds, including, but not limited to:
- E-books or digital downloads (unless a technical issue arises)
- Personalized or custom-made products
- Products damaged or used by the customer
- Products lacking their original packaging or labels
5 Cancellations
Should you wish to cancel an order, please contact us at your earliest convenience. We will endeavor to accommodate your request. However, if the order has already been shipped, you will need to follow the outlined return process.
6 Contact Us
If you have any queries or concerns regarding our Refund and Return Policy, please feel free to contact us. Our customer support team is dedicated to assisting you with any inquiries or issues.
7 Changes to the Policy
Ekklesia Books holds the right to amend this Refund and Return Policy at any time. All alterations will be posted on our website. It is your responsibility to periodically review this policy to stay informed about any updates.
We are grateful for your trust in Ekklesia Books and remain committed to providing you with quality Christian literature and products. For any questions or assistance with a return or refund, please contact our customer support team at [Your Contact Information].
Thank you for choosing Ekklesia Books.